Maximizing Visitor Experience

Wendy Meluch and Stephanie Weaver

On January 22, Wendy Meluch, principal of Visitor Studies Services, based in Novato, CA, and Stephanie Weaver of Experienceology, a visitor experience consultancy based in San Diego, lead the presentation and workshop,Understanding Visitor Surveys and Customer Service: A Workshop to Maximize What Your Audience Knows About Your Institution.

This professional development workshop took place at Bishop Museum’s Paki Hall and was attended by well over 30 people that were taught strategies on conducting surveys to understand what visitors are thinking about their institutions, ways to accommodate visitors to museums and informal learning centers so their experiences are good and hopefully one that resonates so they return, among other topics covered.

This workshop was co-sponsored by the HMA, the Museums Studies Graduate Certificate Program, University of Hawai‘i, Bishop Museum.